FAQs

Use the online appointment page or call the hospital. Explain the main concern, preferred location and whether the situation is urgent so the team can guide you towards an appropriate service.

A confirmed diagnosis is not required. Referral requirements can vary by service, but people may usually seek an assessment because of changes in mood, sleep, behaviour, thinking, substance use or functioning.

Bring identification, previous prescriptions, discharge summaries, investigation reports and a list or photograph of current medicines when available. Their absence should not delay urgent assessment.

Duration varies with the complexity of the concern and the professionals involved. Allow time for registration, clinical discussion, assessment and explanation rather than planning around a short fixed slot.

The clinician asks about current difficulties, medical and treatment history, medicines, sleep, daily functioning, relationships, alcohol or substance use and relevant life circumstances. Physical examination or investigations may be advised when clinically relevant.

Not always. Some conditions require observation, further information, investigations or follow-up before a diagnosis can be made reliably. Care can still begin based on the person’s needs and working clinical understanding.

No. Recommendations depend on assessment and may include psychological, behavioural, social, rehabilitative or medical approaches, alone or in combination.

Do not stop or alter prescribed medicines without clinical advice unless urgent medical care is required. Contact the treating team promptly about significant adverse effects or concerns.

No. Admission is considered after clinical assessment. Outpatient care may be recommended when it can meet the person’s needs safely.

It may be considered when closer observation, structured treatment or a protected therapeutic environment is clinically necessary—for example, with severe symptoms, significant safety concerns, major self-care difficulty or complex treatment needs.

There is no standard duration. Length of stay depends on symptoms, safety, response to treatment, functioning and readiness of a safe follow-up plan.

Attendant arrangements vary by clinical need, patient age, unit and accommodation. Confirm the current policy with the admissions team.

Yes, when appropriate. Families may provide history, support treatment and join care planning while the team balances involvement with the patient’s preferences, capacity, age, confidentiality and safety.

You may ask to share relevant observations. What the clinician can disclose in return depends on consent, confidentiality, capacity, safety and applicable law.

Stay calm, describe specific concerns and offer practical help. Contact the hospital for guidance if symptoms or functioning are worsening. Immediate danger requires urgent in-person help rather than prolonged persuasion at home.

Costs depend on the type and intensity of care, clinicians involved, medicines, investigations, accommodation and duration. Ask the relevant team for the current estimate and inclusions. A clinical estimate may change if treatment needs change.

Coverage depends on the insurer, policy terms, service and required authorisation. Confirm eligibility directly with the admissions or billing team and your insurer before relying on reimbursement.

The plan may include follow-up appointments, medicines, psychological treatment, rehabilitation, family guidance, monitoring of warning signs and instructions for seeking help if symptoms worsen.