Patients & families
Every person receiving mental-healthcare should be treated with dignity, respect, privacy and fairness.
Your rights as a patient
Patients have the right to receive care that respects their dignity, autonomy, cultural background and individual needs, subject to applicable law and clinical safety requirements.
- Clear information about assessment, proposed treatment, likely benefits, material risks and reasonable alternatives.
- Participation in care planning and the opportunity to ask questions.
- Privacy and confidentiality, except where disclosure is required or permitted by law.
- Respectful care without discrimination.
- Access to an appropriate process for feedback and complaints.
- Information about charges and hospital procedures relevant to their care.
Consent and decision-making
Consent should be informed and voluntary wherever the person has decision-making capacity. Mental-healthcare may sometimes be provided under specific legal provisions when statutory criteria are met. The clinical team should explain the basis, safeguards and review process that apply.
Privacy and health information
Clinical information is handled confidentially. Information may be shared with authorised professionals involved in care, with the patient’s consent, or where disclosure is permitted or required by law. Patients may ask how their information is used and protected.
Patient responsibilities
- Provide accurate information about symptoms, medicines, allergies, substance use and previous treatment.
- Ask questions when instructions or treatment plans are unclear.
- Treat other patients, visitors and staff respectfully.
- Follow agreed safety, visiting and infection-control requirements.
- Use medicines only as directed and report adverse effects promptly.
- Meet financial obligations or discuss difficulties with the appropriate team.
Family and caregiver involvement
Families can provide valuable information and support, but involvement depends on consent, capacity, clinical need and legal requirements. Even where confidential details cannot be disclosed, family members may still share concerns with the care team.
Questions, feedback or complaints
Raise concerns as early as possible with the treating team or hospital administration. A complaint will not, by itself, affect a person’s right to respectful care. Keep relevant dates, names, receipts and documents so the concern can be reviewed properly.
Need help deciding what to do next?
Speak with the Ahana Hospitals care team for guidance based on your needs and the services currently available.
Contact Ahana Hospitals